General Directorate of Residency and Foreigners Affairs-Dubai

Main Branch
Bur Dubai, Karama, Opposite Jafiliya Metro Station
Call Centre (International): +971 4 313 9999
AMER Service: 800 5111 (Call Centre UAE)
Working Time: 7:30am – 8pm (Sun-Thu)

Dubai International Airport (Terminal 3)
Gate No.2, Departures area
Phone: 04-707 5388
Timing: Around the clock, seven days a week (including holidays)
Services: All visa related services (including e-gate card)
NOTE: Urgent service only for new visa stamping and renewal (Courier service not available)

Dubai Airport Free Zone
Phone: 04-707 5619
Timing: 7:30am to 8pm

A’amal Center – Hyatt Regency
Hyatt Regency Hotel-Deira
Business Centre, First Floor
Phone: 04-707 5922
(Dh30 extra service charge for each transaction)
Timing: 8am to 2:30pm

DNATA Emirates Building
Near Clock Tower, Deira
Phone: 04-707 5946
(Dh25 extra service charge for each transaction)
Timing: 7:30 to 2:30pm

Al Karama Municipality Center
Municipality Department – Al Karama area
Phone: 04-337 4800

Al Manara Centre, Municipality Building
Nearest Metro Station: Noor Islamic Bank (Red Line)
Phone: 04-707 5969
Timing: 7:30 to 8pm
Location Map

Um Suqeim Municipality Center
Municipality Department – Um Suqeim area
Phone: 04-394 4424

Bin Souqat Centre
Al Rashidiya
Phone: 04-707 5939
Timing: 7:30 to 8pm

Arabian Centre
Mirdif / Al Mizhar
Phone: 04-707 5181
Timing: 7:30am – 8pm

Municipality Service Centre
Al Towar, Qusais, Opposite Al Towar Mall
Phone: 04-707 5162
Timing: 7:30 to 8pm>

Jebel Ali Passport Center
Jebel Ali area
Phone: 04-707 5440
Timing: 7:30am – 8pm

Visa Centre
DNATA Travel Center
Sheikh Zayed Road

Deira Municipality Clinic
Near Deira Taxi Stand, Opposite Union Metro station
Phone: 04-707 5873
Timing: 7:30am – 2:30pm

Medical Fitness Centre
Muhaisina/Sonapur

Medical Fitness Centre
Al Safa (urgent submission only)
Near Co-operative Society
Phone: 04-707 5911
Timing: 7:30am – 2:30pm

Al Khail Mall
Phone: 04-707 5712
Timing: 7:30am – 2:30pm

DEWA – Wafi Mall
Phone: 04-707 5915
Timing: 7:30am – 8pm

Al Lusaily Medical Centre
Phone: 04-707 5291
Timing: 8am – 6pm

Festival City
Phone: 04-707 5260
Timing: 8am – 8pm

Hatta Passport Center
Hatta – in front of Hatta Fort Hotel
Phone: 04-707 5693
Timing: 7:30 to 8pm

How can I apply for Emirates ID?

NEW ID: NEW VISA HOLDER.

Emirates ID application should be attached with Visa stamping form. Type Medical & ID application and go for Medical first, then do fingerprint at EIDA Centre near Medical Clinic. No need appointment for new visa holders.

DOCUMENTS REQUIRED

• Typed Application
• Original Passport
• Original Visa
• Registration fees

Registration centers for New Visa Holders:

Timing: 7:30am to 3:30pm (Sunday to Thursday)
Al Baraha, Near Emarat Petrol Station, Villa 23, Street 14, Community 122 , Tel: 04-255 0081
Al Qouze Mall, Al Qouze Ind-3, Next to Al kabayel Centre

Timing: 7am to 9:30pm (Sunday to Thursday)
Satwa, Opp. Medical Centre, Near Post Office/Bus Stand

Timing: 24 Hours (Friday Holiday, Sat: 7:30am to 9:30pm)
Muhaisina: Near Medical Centre, Behind Graveyard, Street No.8, RTA Bus No. 13 goes to that area.
Location of Al Muhaisnah Medical Centre
Take the E311 Emirates Road towards Sharjah past the airport. Turn right on exit 63 on route D97- the exit pasts the cemetery and labour camps on the right. Go to the first roundabout and turn right. Follow the signs to the medical centre (after turning right at the roundabout – proceed straight ahead for 1.3 km before turning right at the end of the cemetery. Then proceed nearly to the end of the road (where it intersects with E311) and turn left. The Medical Fitness Clinic is on the left after about 100 meters. Park outside in the street.

CHILDREN: 30 September 2012 was the last day for children under 15 to apply for Emirates ID without fine. Renewal late fine for children started on 1st October 2012.

Incase your visa stamped without typing Emirates ID form, you should apply for Emirates ID within 15 days from the date of your visa stamped on the passport. Otherwise fine will be charged per day after 15 days. if the last card was expired.

Original Birth Certificate is mandatory for children to register/renew their Emirates ID. In case of unavailability of Birth Certificate, applicant can attach one of the following:

• Father’s Passport
• Father’s Residency for Residents / Expats
• Father’s Entry Permit for Expats
• Father’s Emirates ID front and back side

ID RENEWAL + VISA RENEWAL

Emirates ID application should be attached with Visa renewal form. No need fingerprint for ID card renewal.
Fees: according to the visa renewal period. Renewed Card will come through Emirates Post after visa renewed in the passport.

NOTE: Once you completed Emirates ID form typing, you will receive an SMS stating that Confirmation of new residency information for 8001….was incomplete. Wait till your visa stamped on your passport, then go to typing centre with original passport for scanning the new visa sticker. Emirates ID Card will be sent only after scanning the new visa sticker.

NOTE: You should hand over original Emirates ID Card to Immigration along with visa renewal and Cancellation application. This is applicable for family and company staff, for inside and outside visa cancellation. If it is lost, IDN Certificate will be accepted. To get IDN Certificate, go to Emirates ID Centre with original passport and they will issue the certificate for free of charge.

PENALTIES

July 1, 2011 will be the deadline for renewing all identity cards expiring up to that date. Any cardholder across the UAE, with the exception of children under 15 years, has 30 days to renew the card from the date of expiry.

The Ministerial Decision No. 25 of 2011 stipulates a penalty per day up to a maximum for the following offences:

• Delay in registration or issuance of identity cards, for all categories and age groups
• Delay in renewing ID cards, for all categories and ages (effective 30 days from expiry of the card)
• Delay in reporting any change or modification in the cardholder’s personal data or incidents, for all categories and age groups (after 30 days from the date of the change) 01/06/2012

POINTS TO NOTE:

Steps to follow: Type the application at any of the certified typing centre and make payment there, wait for the appointment message through SMS, go to the EIDA centre at the time mentioned in the SMS. There they will take finger print and photo. ID Card will be delivered through courier after three weeks.

Registration centers in Dubai

Working Hours: 7:30am to 3:30pm (Sunday to Thursday)
Al Baraha, Near Emarat Petrol Station, Villa 23, Street 14, Community 122 , Tel: 04-255 0081

Working Hours: 7am to 8pm (Sunday to Thursday)

Al Barsha: Tel. 043417417
Al Rashidiya: Tel. 042845252
Al Karama Head Post Office: Tel. 043342055
Immigration Head Office, Jaffliyya: 043981331
Hyatt Regency Hotel, Deira: 1st Floor, Shop No. 141, The Galleria. Timing: 8am to 4pm (Sunday to Thursday).

Satwa: Opp. Medical Fitness Centre, Near Post Office / Bus Stand, Timing: 7am to 2:30pm (Sunday to Thursday), RTA Bus Route: C14

Jaffiliyya Immigration Head Office: Tel. 043981331, Timing: 7:30am to 2:30pm
Hyatt Regency Hotel, Timing: 7:30am to 2:30pm

Muhaisina (Sonapur), Next to Visa Medical Centre: Timing: 24 hours (Saturday to Thursday).

Hyatt Regency Hotel, Timing: 7:30am to 2:30pm

Sharjah: Al Rahmania, near interchange No: 6, next to the Directorate of Human Resources in Al Zeid Street. Tel. 06-7554000

• Pre-registration Form and Original Passport to be taken to Registration Centre.
• Photo Capturing, Finger Print and Passport Verification at Registration Centre.
• ID Card will be delivered by courier within 3 weeks.
• Children must submit one photo with light blue background. No need their presence at EIDA centre. Fees same as for adults. Procedures can be completed from the certified Typing Center.

Emirates ID Renewal:

ID card validity is directly linked to the validity of the residency permit, once expired or terminated the ID card Expires.

Required Documents:

Original ID Card, Original Passport with valid visa. Service available at the authorized typing centres. No need to visit EIDA Service Centre. Previous fingerprint and photo are enough. You will receive SMS from Emirates post to collect the Card from their office. Take original ID renewal application and passport copy with you when you go to Emirates Post to collect your card. Incase the previous fingerprint is not clear, the applicant will receive an SMS to attend for fingerprint again.

Sponsorship/Profession/Passport Change:
Incase of visa/profession/passport change that information has to be updated in Emirates ID. Visit any certified Typing Centre with original passport and original ID Card to amend the information.

You can track your Emirates ID delivery through Emirates Post Website after you receive ID tracking number from Emirates Post through SMS. Click here to check status of your Emirates ID Application.

UAE Nationals

• Original valid passport.
• Original Family Book (Khulasatul Qaid).
• For children below 15 years old: Colored passport-size photo with light blue background.

GCC Nationals

• Original valid passport.
• Original document proofing holder’s residence in the UAE: (valid employment certification or valid lease agreement)
• For children below 15 years old: Colored passport-size photo with light blue background.

REGISTRATION LOCATIONS OF CENTRES

The following are locations of centres for registering for ID cards:

Abu Dhabi: Al Mashrif registration Centre
Masafa Street, Al Mashrif, Tel. 02-4046688
Working hours: Sunday-Thursday (7:30am-8:30pm) & Saturday (8am-2pm).

Al Ain Registration Centre: Shaikh Zayed Street, Al Jehali 16. Tel. 03-7550777.

Sharjah Registration Centre: Al Rahmania, near interchange No: 6, next to the Directorate of Human Resources in Al Zeid Street. Tel. 06-7554000, Timing: 7:30am to 8:30pm

Ajman Registration Centre: Behind Immigration Building, Tel. 06-7484777.

Ras Al Khaimah Registration Centre: Safeer Shopping Mall, First Floor, Near KFC Tel. 07-2351153.

Fujairah Registration Centre: Hamad Bin Abdullah Street, Opp. Etisalat Tower, Tel. 09-2242552.

Umm Al Quwain Registration Centre: Opp. Municipality Building, Tel. 06-7655111
Sunday to Thursday 7am to 3pm.

Card Utilizations

As of Today Usage

• The Identity Card can be used as a unified identification document with all the government, semi-government authorities and private entities. An individual may utilize it to obtain all the administrative services easily and promptly guaranteeing the highest levels of security and privacy
• UAE National may utilize the Identity Card as a traveling document to travel among the GCC neighboring countries.
• The ID card can be used to logon to Computers and Access online services
• The ID card can be used for access control, signing electronic forms, and signing documents to protect it from being altered by others
• It is agreed with the Ministry of Finance to include the e-Dirham service to the Identity Card
• It is agreed with the Ministry of Interior to include the e-Gate service to the Identity Card
• The ID Card can be used on Abdu Dhabi e-Gov portal www.Abudhabi.ae to Authenticate your identity and get access to services

Future Usage

Thanks to the systems integration Emirates Identity Authority envisioning to achieve with various governmental, semi-governmental, and private sectors, it is expected to extend the identity utilizations in the future to include other domains especially after completion of the registration of all national and residents of the United Arab Emirates. The ID Card maybe utilized in the future to store other cards information or provide various applications as follows:

• Labor Card.
• Health Card and Health Insurance card.
• Electronic Portfolio.
• Commercial and Banking applications
• Driving License.
• Passport.

In addition, the ID Card acts as an infrastructure to many applications and services to entities to use such as:

• Public Libraries and rental stores to check out books, movies, games, cars, and others
• Utilized to get access to exhibitions
• Metro, public transportations

Lost \ Stolen ID card

1. Visit nearest EIDA registration Center to collect IDN Certificate and go to the certified Typing Centre to apply in lieu of lost. Show copy of your ID or old registration receipt or original passport to collect IDN Certificate. Reissuing fee is Dh300).
2. Once the case is reported, the system automatically deactivates the ID card and thus the Card can’t be used for authenticating the holder anymore.

Pin Code & Activation

Protecting your PIN is up to you. Think of it like a key. Instead of unlocking the door to your house or car, your PIN unlocks the gateway to your personal information. We regularly lock our houses and cars, but too often, we’re careless about the “keys” to our Personal information and possibly soon our financial, Health, and private information.

PIN Code

1. The pin code is one of the means used to get access to the private data in your card and authenticate your identity, it comprise of 4 digits and recommended to be changed regularly (using Card reading program offered by EIDA).
2. In the case of attempting three false entry of your pin code the ID Card deactivates this functionality and in order to reactivate it, you shall visit the nearest registration center or EIDA kiosk machine (soon).

Reactivation process

In case you have not activated the Pin Code during the registration process or you have accidentally deactivated your pin functionality, visit our nearest registration center (no need for an appointment) notify the center supervisor that you would like to activate your pin, the ID Card is required during this process, and you must authenticate yourself to set new 4 digit pin code.

To prepare your Emirates ID application Call:

Naif (Deira): 04-259 6260

Qusais: 04-239 1302

Bur Dubai: 04-358 6215

Hor Al Anz: 04-265 8373

Official decisions on ID card fees exemptions

Below are the wording of the two decisions that were published in the official gazette for March 2012:

1- Decision no. 2 for 2012:

A number of cases have been resolved to be exempted from the fees of administrative delay observed by the Emirates Identity Authority for non-issuance or non-renewal of ID cards. Other cases have been exempted from the fees of extra services, while extra fees have been imposed on some other services provided by the Emirates Identity Authority.

Under the decision, a number of cases are exempted from the fees of extra services stipulated in the decision no. 25 for 2011 (“mobile vehicle service” and “urgent service” for registration without obtaining a prior appointment for the issuance and renewal of ID card for all sections and age categories). The exempted cases are:

Total or partial disability cases or clinical pathologic cases, if proved by a certificate issued by the competent authorities in the UAE.

Old people who are unable to visit registration centers at any part of the UAE as per the cases determined by the competent department at the Emirates Identity Authority.

UAE VIPs; a list of this category exempted from fees will be issued by the Emirates Identity Authority Director General.

The decision has also exempted the following 5 cases from the administrative delay fees stipulated in the decision no. 25 for 2011:

Any individual who has left the UAE and spent more than 6 months outside the UAE or any resident whose residence has expired while outside the UAE and whose ID card has expired after departure. A fine, however, will be due in case an individual has not obtained an ID card or his/her ID card has expired before leaving the UAE. The fine will cover the period between the date of entry or ID card and the departure date.

Any individual, whose ID card has expired after being deported by an administrative order or decision or by a court verdict by the competent entities for the period that follows his/her departure. The fine, however, will be due in case an individual has not obtained an ID card or whose ID card has expired before leaving the UAE. The fine will cover the period starting from the date of entry or date of deportation. If deported before this decision has been released, an individual will be exempted from all delay fines due for non-issuance or non-renewal of the ID card.

Any deceased or individual with a communicable disease, whether he/ she has not been issued an ID card or his/her ID card has not been renewed for the period starting from the date of death or the date at which the communicable disease has been confirmed. In case no ID card has originally been issued to the individual, a fine will be due for the period from the date of entry to the UAE to the date of issuance of the medical certificate confirming the communicable disease. The fine will also be due from the date the disease is proved to have disappeared from the individual, whether for the issuance or renewal of the ID card.

Any individual who has not been issued an ID card for the period before or after he/ she has obtained the UAE passport and before he has obtained a summary of civil status.

Any delay caused by an error in attachments or by the Emirates Identity Authority or any of its employees or any of the typing centers assigned by the Emirates Identity Authority and resulting in a delay in ID card registration or renewal.
As per the decision, a committee titled “deciding committee” will be formed under the chairmanship of the Emirates Identity Authority Director General and will include as members the representatives of the competent segments at the Emirates Identity Authority, provided that the number of the committee members will be no less than 5 including the chairman. The committee will be assigned to:

Determining any other cases that have not been referred to in this decision so as to be added later on if the committee has reached the conclusion that they deserve to be added or can be exempted from fees. Preparing a monthly report on the exempted cases and the incurred amounts, provided that this report will be presented to the Emirates Identity Authority board of directors.

2- Decision no. 3 for 2012

The decision no. 3 for 2012 has stipulated the imposition of fees on the extra services provided by the Emirates Identity Authority at typing centers when issuing or renewing ID cards or submitting applications for ID cards in lieu of lost or damaged ones for UAE nationals and residents and GCC countries of all age categories against any transaction made in the ID card registration system, provided that the fees will be given to the entities contracted with the Emirates Identity Authority for the provision of these services.

The fees are for designing the registration form and for verifying the data inputted in the registration form and the attached documents. These fees belong to the company contracted for the provision of the service. A fee is imposed for printing the registration form at the first typing center and AED5 for printing the amendment to the registration form at any other typing center. These fees belong to the typing center.

The decision stipulates that the Emirates Identity Authority’s customers should visit the registration centers immediately when notified by the Emirates Identity Authority of the related dates. It also stipulates that no fees that have already been paid by customers will be recovered in case customers have failed to come for two consecutive times. The Emirates Identity Authority Director General may at his discretion set a final date for those who have failed to come to register again without paying new registration fees.

Fees are collected by the mechanism set by the Ministry of Finance in co-ordination with the Emirates Identity Authority. the fees indicated in the decision may be modified based on a suggestion by the Emirates Identity Authority Director General following co-ordination with the Ministry of Finance.

What are the documents required for applying Immigration PRO Card?

Required Documents

• Police Clearance Certificate
• Passport copy with visa page
• Two photographs
• Trade License and Immigration card copies of all represented companies
• Request letter in Arabic from the sponsor (in Company letter head)
• Copy of Labour PRO Card

NOTE

• Applicant must be under the same company’s sponsorship
• Applicant should have Labour PRO Card while applying for Immigration PRO Card. This is applicable only if the applicant is holding Labour Card.

Application can be submitted at Immigration Head Office at Jafiliya (opposite Metro Station)

PRO Card Cancellation

A request letter in Arabic to be submitted at Immigration Department along with the following documents.

Required Documents:

• Original PRO Card
• Passport copy
• Immigration Card and Trade License copy

Immigration Main Branch Bur Dubai, Karama
Phone: 04-398 000
Customer Service: 04-313 9999
AMER Service: 800 5111